Well .... It's not always good stuff. This is not a letter but a review on "YELP"
This YELP review started from the emails below from Kathy
KS ….. On Aug 5, 2019, at 16:18, Kathy Storin <firstname.lastname@example.org> wrote:
Hi MM, yikes you picked up are other model liners for you bike. They are lined with foam lining and are $250. I didn’t realize that is what you picked up. So if you would please return and get the other ones.
Sorry for the mistake.
707 836 7659
On Aug 6, 2019, at 3:00 PM, Kathy Storin <email@example.com> wrote:
Hi MM, assuming you got my message from yesterday about getting the wrong liners. If you want to keep them, we can charge your transaction from yesterdays charge. Let us know.
“Very bad experience. The liners were good, 4stars. But customer service experience was bad. Apparently they under charged me $50. They wanted me to exchange them, return them or pay more. I was already on a long trip. So I said I can't do it. Also said that the deal was done. They wouldn't let it drop, kept harassing me. They twisted truths around, implied I "took the wrong liners". I pushed back, maybe the better move would have been to ignore their increasingly aggressive emails. They did eventually refund my money, asked that I throw them away, or return, my choice. So they do have some semblance of service, but it's a bit like taking a sip of water from a fire hose.”
707 836 7659
A YELP RKA REVIEW:
“Very poor customer service. They charged the wrong amount.. They claimed I "left" with the wrong product, as if I knew they sell 3 different bags in a store that looks more like a garage sale. The cashier held the tag, filled out an invoice and charged me; yet it was my mistake? They wanted me to come back to a store that is 20 minutes from my house. They write "What does it matter where you live?" Didn't offer to solve any other way. Arrogant! I explained I started a long motorcycle trip, they wanted me to "drop by" after my return so they could sell the used bags as new. They claimed the mistake was because they were busy with other customers and the items looked the same. Blue vs. black. Vinyl vs denier. Tags were different. I was the only customer in the store. Yet they say there were 2 others in there and they were too busy to pay attention to me, in a store no bigger than my garage at home. (there were two earlier, but left before I approached the counter to pay). They are disorganized, and they expect the customer to go out of there way to fix their mistakes. They have written very nasty emails, calling me a "piece of work" and "when people act like you". They actually flat out lie in their emails, changing their story from one to the next. First saying the bags "LOOK" the same, later saying they had tags, sending me pics of bags that clearly look different. Wow. One of the worst attitudes towards customer service I've seen.”
BUT WAIT there’s more! This is NOT the final review, as I went back to confirm the above (which I had copied earlier) I found he had edited the review …..
If you want to read ALL of the exchanges with this customer Click Here
Ok .... On to nicer letters .....
This is from someone who I already sent the 30K update to ......
Thank you so much for the heads up. I did update to V2.3 and what a difference. There do not seem to be any issues with the ear buds anymore. I have not tested it in all regimes but I feel fairly confident that the problem has been solved. I knew that SENA could do it if they set their mind to it.
Marilyn, now that I know that the buds work I may have to upgrade to the fitted earmold at Americade next year.
Really happy with the bags you sent. They fit and look good on the Duke. Haven’t put them on the Monster yet (maybe today) but I’m confident they’ll work. Thank you VERY much.
Slayer of Dragons
Righter of Wrongs
Defender of Damsels
Scourge of Evildoers
I just read your article and I was so happy to see that you are getting back into bicycling…baby steps and you will handily finish the ride.
Loved your quote: “The euphoria of success will fuel your desire to continue training” I just added it to my list of favorites.
We have met you and your wife Kathy several times over the past several years. (photo of us below) And yes, we even have your RKA bags for our BMW RT and love them. I am not sure if you remember us, but I am also a bicycle rider and we have chatted about cycling many times. I have continued riding and thought I would share with you my recent EUPHORIA moment.
As you know as we age we do slow down a bit, but I just keep forgetting about that. In June I went with several friends to France and did a 10 day planned bicycle tour where we did a “hub & spoke” tour, riding some of the well known “Tour de France” roads. In fact one of the towns that this year’s Tour de France rode through is where we stayed.
Each day our guides gave us several riding options, all we needed was our bikes and a Garmin. On day 5 of the tour about 14 of the 45 riders decided to challenge Mt. Ventoux. Ventoux is noted as being the third most difficult road ride in the world - 6,300 feet of climbing in a total of 13 miles (21 km). WHAT was I thinking? I live in Arizona where we only average about 900 feet of climbing in 45 miles!
What I do have is endurance and had been riding 70-75 miles at home, teaching my Spinning classes with lots of climbs and did my best preparing for this ride. With that said, I did make it to the top with just a few stops - and back down to the bottom, a twisty challenging downhill. No walking at all for me - EUPHORIA! What a way to celebrate my upcoming 70th birthday in August.
Keep riding, stay safe, keep riding and capturing those well remembered euphoria moments.
Subject: Schiskel & Ebert
How did you like "Racing in the Rain?" Worth seeing?
Good weekend ahead,
ONLY if you have NOT read the book ;-/
We enjoyed it, it was done well …. To many “wanting” doggy faces every minute
I am not sure of the rating but they left out some real juicy parts I was looking forward to. ☹
Of course there is never enough time in a movie to represent the book properly
Take out some of the “wanting” doggy faces and add the SEX! 😉
We recommend it anyway.
A REAL LETTER!