RKA Support Information
If you purchased ALL your SENA products from RKA you have FREE lifetime support.
Please note that the other rules below still apply to you.
SENA has a two-year warranty. If you have a malfunction, or something is not working properly you need to call SENA support. Battery issue, volume issue, etc., Some issues are NOT FIXABLE, and a new unit is in order …. CALL SENA not RKA.
RKA charges $100.00 per hour for SENA support.
One hour minimum and then half hour segments,
1 hour and 1 minute is $150.00. 1 hour and 31 minutes is $200.00
RKA does not guarantee it can fix your issue over the phone.
RKA does not support:
Cardo, Scala Rider systems, or combination of Cardo and SENA.
Schuberth C4 SC1 system (At this time).
Shoei SRL system (At this time).
BMW OEM system.
SENA / Schuberth 10U System.
SENA SMH10 first generation with egg jog dial.
Garmin Zumo, 550, 595, 395 series. 660/665 series.
SM10 as a radar alert device.
Any out of the ordinary connections.
RKA does support
BMW K1600GTL/GT & R1200RT motorcycles with the BMW Bluetooth system.
10S, 20S & 20SEVO, 30K headsets
SM10 music adapter & SR10 Radio adapter for the applications they are made for.
BMW Navigator series V & VI
iPhone and limited help with Android phones
Things that YOU HAVE TO DO BEFORE support can start
Down load the device manager from SENA
Down load the SENA App for all your SENA devices to your phone
Firmware updated on ALL devices,
ALL SENA products,
GPS, example Nav Vi needs firmware higher than 4.9
You need to be AT your devices, and understand the BASIC navigation of them.
Navigator VI, BMW Auto System, Phone settings. etc
RESET CLEAR EVERYTHING. Forget this device, Unpair, Delete all paring, etc.
Have your devices fully charged
Have your motorcycle fully charged and connected to a charger.
Make sure you understand what a TAP AND RELEASE is or a PRESS and HOLD on your unit.
RKA WILL TAKE TIME TO GO OVER THE ABOVE BEFORE WE START.
Make a phone appointment.
Make sure our appointment is convenient to you and RKA (Richard does have a real job) and should not be interrupted.
When calling to start … Use a different phone than the one we will be using for connections.
Optional … Connect an external speaker to your earbud helmets audio port so you can hear better what voice prompts are happening.
Here are videos and documents to go over for self-help.
Richard and Kathy are motorcyclists, Users of the products we offer, and we care about all of you and we want everything to fit and work properly.
RKA has spent 10 years producing YouTube videos to help you.
RKA has over 175 videos almost one third of those are on SENA products.
From helmet installations to connections.
RKA YouTube page:
RKA SENA Instructional Play list page: https://www.youtube.com/watch?v=LSTdPoZCx74&list=PLMnrtJV_jLnbFjC5QkK3cVro8LuMZdlbs
Below are only a small portion of the RKA help videos: Some specific Help pages
How to: Connect a SENA headset to your BMW, NAV V, & Smartphone (108,000 views):
BMW K1600GTL / GT / R1200RT Bluetooth connections (Updated version of the above video)
BMW K1600 / R1200RT Bluetooth Connections Simplified
SENA RC4 Remote control Pairing